The guarantee

Every Bucarti piece is solid 925 sterling silver, forged by hand, and made after you order it. It is built to be worn for decades and handed to somebody else afterwards.

If it fails at that, we make it again.

What is covered, for as long as you own the piece

A clasp that gives out. A link or a strand that separates. A shank that cracks. A stamp struck badly. Any failure in the metal or in the making of it.

Send us a photograph. We forge the piece again by hand and ship it to you. No fee.

What is not covered

Loss and theft. Damage from something the piece was never built to survive — a hammer, a car door, a chemical strip. Alteration by another jeweller.

And the ordinary darkening of silver, which is not a fault at all. It is the piece keeping a record of how you actually live. A soft cloth brings it back in about thirty seconds.

Sizing is a separate thing

A piece that does not fit has not failed. That is the size exchange, and it works like this: within fourteen days of delivery, send us a photo of it worn, then post it back. We forge it again in the right size and ship it to you. No fee, no price difference. You cover the postage one way, we cover the rest. One exchange per order.

We ask for the photo because the replacement is made by hand and we want to see the fit ourselves.

How to claim

Write to support@bucarti.com with a photograph of the piece and your order number. A person reads it — there are two of us. If it is covered, the replacement starts at the bench that week.

Why we can offer this

Not generosity. Solid silver can be polished, filed and repaired for as long as it exists, because there is real metal all the way through. And there is no warehouse to pull a replacement from — every piece is made after it is ordered, so remaking one is the same work as making the first.

A brand selling plated stock could not write this page and keep it. We can.