Shipping & returns
Every Bucarti piece is made to order — handcrafted in solid 925 sterling silver after you buy, then shipped from our workshop in Lithuania.
Shipping
Cost & method. Free worldwide shipping by express courier (DHL / FedEx), fully tracked, applied automatically at checkout.
Production time. Because each piece is handcrafted after you order, please allow 1–2 weeks for it to be made before it ships. Custom-sized pieces may take a little longer — if so, we'll tell you.
Estimated delivery (after dispatch from the EU):
- Europe, USA, Canada, Asia, Australia — 2–4 business days
- Rest of world — 3–5 business days
Rural areas may take a little longer. These timeframes are guidelines, not guarantees. You'll receive a tracking number by email the moment your order leaves the workshop.
Packaging. Orders arrive in branded Bucarti packaging — box and pouch. Gift messaging is available on request.
Duties & import taxes. Included for US customers — US orders pay no extra duties or taxes on arrival. Orders to other countries may incur local duties or taxes on arrival; these are beyond our control and are the recipient's responsibility. We declare every order honestly and cannot mark items as gifts or undervalue them. If a shipment is refused on delivery, the customer is liable for the original shipping, any import fees, and return costs — these are deducted from any refund.
Lost or missing parcels. We'll replace or refund items genuinely lost in transit. However, if tracking shows your order as delivered, we can't be held liable for missing contents. If your tracking hasn't updated in 7 business days, email support@bucarti.com and we'll chase it down with the carrier.
Size exchanges
If a piece doesn't fit, we remake it in the right size and ship it to you free. This applies to every piece we make, rings included.
What we need. A photo of the piece worn — on the finger, wrist or neck — so we can see the fit for ourselves. That's the whole check. We're not looking for a reason to say no; we just need to see it, because we're remaking the piece by hand and we want to get it right the second time.
The window. Email us within 14 days of delivery. Wear it for a few days first — that's the only way to know.
Who pays what. You cover the postage to send the original back to us. We cover everything else: remaking the piece in your size and shipping it to you. No fee, no restocking charge, no price difference. One free size exchange per order.
Condition. The piece must come back unworn beyond trying it on, unscratched, in its original box and pouch. Pieces resized or altered by a third-party jeweller can't be accepted.
Change of mind
If the piece fits but you'd rather have something else, email us within 14 days of delivery. We'll exchange it for a different style or issue store credit toward a future purchase, and you cover postage both ways. We don't offer cash refunds on change-of-mind returns.
Rings are the exception. Each one is made by hand to a specific finger size, so a ring can be exchanged for a different size but not for a different piece or for credit.
Final sale (non-returnable unless faulty): bespoke commissions, and any piece made to measurements outside our standard sizes.
How it works
- Email support@bucarti.com within 14 days with your order number, what's wrong, and a photo of the piece worn if it's a sizing issue.
- We'll confirm and send you return instructions the same or next working day.
- Post the piece back to us (keep your receipt until it's processed).
- Once we have it, we make your replacement and ship it. Allow 1–2 weeks, same as the original.
Faulty or incorrect items. If your piece arrives damaged, defective, or not what you ordered, that's on us. Email within 14 days with a photo — we'll cover everything, both directions, and send a replacement or a full refund, your choice.
Return address.
Bucarti
Vandžiogalos pl. 106
Lithuania
support@bucarti.com
Lifetime guarantee
Every Bucarti piece is backed by a lifetime guarantee against manufacturing defects. See our Jewellery Care & Warranty page for details.
Questions about an order? Email support@bucarti.com.
